How do I contact O’thentique if I have questions?

For all questions before or after purchase, please email our Customer Support team at viroj@asiandesignhouse.com or pornpen@asiandesign.com. We usually answer all inquiries within the same business day.

Do you offer international shipping? Do you ship to Canada?

Yes, we do USA both Continental and Non Continental as well as International shipping

How can I track or check the status of an order?

If you created an account during checkout, you can go to your account page and check your order history and current order status. Whether you have an account or not, you will always receive a shipping confirmation email once a tracking number is available. This email will contain a link where you can track the delivery.

How do I request a replacement part?

if you receive your merchandise and need a replacement part, please contact our Customer Support team at viroj@asiandesignhouse.com or  pornpen@asiandesign.com immediately with a photo and description related to the issue. We will work to resolve the situation as smoothly as possible.

How can I return an order?

Please email us at viroj@asiandesignhouse.com or  pornpen@asiandesign.com for Return Merchandise Authorization number. All returned items must be sent back to us using the original shipping boxes and packing materials. Installed products with cut wires or any damaged returned from a US address will be subject to a fee. For further information please visit our return policy